Managing Bullying Complaints at Work – for Managers

Course Particulars.

Course Type: eLearning/Virtual/Self-paced

Course Duration: 30 minutes approx.

Training Compliance: HSA, HSE, EU-OSHA, OSHA & CCOHS.

Course Aims

This eLearning course by Working at Height Limited has been developed for managers dealing with bullying complaints in the workplace. It covers key areas such as what is specific to a bullying complaint, examples of bullying-type complaints and non-bullying complaints, and guidance on the appropriate and inappropriate reaction of managers.  It concludes with the anti-bullying policy and the type of information that should be contained in this workplace document.

Learning outcomes:

On successful completion of this course, you should be able to:

  • Identify a bullying-type complaint, whether verbal or written
  • Understand the need to take care in how you react to such complaints
  • Recognise the dangers associated with reacting in a casual, off-hand or insensitive way to such complaints
  • Implement the appropriate policy documents to prevent bullying issues and to properly manage these issues
  • Source information on workplace bullying

Course Format:

This course has been developed for managers dealing with bullying complaints in the workplace. It covers key areas such as what is specific to a bullying complaint, examples of bullying-type complaints and non-bullying complaints, and guidance on the appropriate and inappropriate reaction of managers. It concludes with the anti-bullying policy and the type of information that should be contained in this workplace document.

Certification and Accreditation:

A certificate is awarded to participants for completing all units.

Assessment Method:

An assessment must also be completed at the end of each Unit.  A minimum score of 80% is required to pass.

Technology:

Course setup: This course requires a computer/device which is connected to the Internet and is running a web browser. For optimal user experience, this course runs best in Chrome. It contains audio so you will need to use headphones or speakers plugged into your computer/device to listen to it.

Note: You can stop the course at any time and come back to it at a later stage, taking up where you left off.

Course setup: This course requires a computer/device which is connected to the Internet and is running a web browser. For optimal user experience, this course runs best in Chrome. It contains audio so you will need to use headphones or speakers plugged into your computer/device to listen to it.

To Book this course, Please Contact us after you fill in the Delegate Registration form in the Recourses Tab on the workingatheight.ie website.

Why Working at Height Limited?

Competence: Working at Height Limited are a Quality Assured Training Provider (QATP).

All our trainers are having completed the following: QQI Level 6, EQF 5 Train the Trainer (6N3326 Certificate Award).

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