IMS Ref: 4.1.1
® Working at Height Limited ™ is committed to providing the highest quality of service to its customers in the fields of training, equipment supply, safety consultancy and inspections. It will be consistent with sound economic practice that will ensure client satisfaction and the Company’s leadership in its field. Our services must meet the needs of our customers and Quality of service within the Business is considered the responsibility of each and every person involved with the Business. Our aim is to achieve continual improvement using a framework of established and reviewed objectives to cover the following:
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business: –
- Regular gathering and monitoring of customer feedback
- A customer complaints procedure
- Selection and performance monitoring of suppliers against set criteria
- Training and development for our employees
- Regular audit of our internal processes
- Measurable quality objectives which reflect our business aims
- Management reviews of audit results, customer feedback and complaints
- Company charter to maintain high standards and quality
- Operating procedures in line with Quality Management system to ensure clear process of all jobs.
- All quality systems will apply to Working at Height Group and its associate partners.
